Store Policies, Returns, Warranty,
and Legal Information
Please carefully review this page before purchasing or
returning any product to Techware Distribution, Inc.
Techware Purchase Policy Information:
Domestic Orders
We accept all major Credit Cards. We will only ship to the billing address
of the credit card holder. We accept Government, Educational and Corporate
Purchase Orders. Some may require a simple credit check prior to delivery.
International Orders
We will only ship international orders with a wire transfer pre-payment.
Please call our customer service center for more information.
1-952-944-0083
Minimum Purchaser Age Requirement
Techware will not accept orders from users under 18 years of age. If you
are
under 18 years of age you must have an adult complete your purchase.
Product Returns
- An RMA number must be requested from Techware prior to
sending any product back. RMA numbers are valid for 15 days
from date of issuance. The RMA number must appear on your
address label. We will not accept returns without an RMA
number.
- To receive a refund or credit, all products must be
returned with shipping and insurance pre-paid in "as new"
condition, in the original box and packaging with all
original accessories and documentation included. Any
variance from these conditions will result in delay or
forfeiture of your refund or credit. Techware reserves the
right to refuse delivery of any item that is not returned
in the original packaging.
- A restocking charge equal to 15% of the manufacturers
suggested retail price of the item will be charged on any
returned item. The restocking charge will not apply if the
item is determined by Techware to be defective, and
provided that the defective item is exchanged for the exact
same item. The 15% restocking charge will be assessed at
the time of refund or exchange.
- Product must be returned to Techware Distribution (with
an RMA) within 30 days from the date of shipment.
- Refunds or exchanges are issued after receipt and
inspection of returned goods. Refunds or exchanges do not
include original shipping charges. Refunds on purchases
made with a credit card will only be credited to the same
card.
- If you request that the new product be shipped prior to
Techware Distribution receiving the product to be
exchanged, Techware Distribution will invoice and charge
your credit card for the new product. Upon receipt of the
original product, Techware Distribution will credit your
account and credit card.
- The customer is responsible for all shipping charges and
applicable sales tax for exchanged product.
- Special order products can not be returned unless deemed
defective by a Techware Distribution technical support
specialist.
Warranty
All new products sold by Techware Distribution, Inc. carry
a full manufacturer return to depot warranty for both parts
and labor. Most warranties are at least 1 year, with
options for extended warranties up to 3 years. In many
cases Rapid Exchange upgrades are available at an
additional cost. Shipping back to the manufacturer is the
responsibility of the customer.
Legal Information:
© 2004 Techware Distribution Inc. All rights reserved.
All identities used on this site are property of their respective holders.
Personal Information Usage Policy
Techware will not distribute your personal information in any way.
With your permission only, we may use your information to contact
you regarding promotions and news in the future.
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