Disc Printer & Duplicator Repair

We charge $195 up front for the clean, test & advise fee for each disc duplicator and/or printer that is sent in for repair. We then contact you with a good faith estimate for the repair charges. If for any reason you choose not to proceed with the repair, we simply charge the $195 fee + shipping and send your system back to you.

• Save up to 40% on repairs - $195 test & cleaning fee
• Fast & Professional Repair Service - 3 to 8 business days
• Manufacturer certified technicians

Call us toll free: 1-800-295-0083

Or fill out the form

Ask for Mike Pfannenstein and fill out the form to the right to get started.

Please take a moment to review the dos and don'ts of packing.

Repair Information

Our technicians have extensive training and experience fixing, adjusting, cleaning, selling, and using all of the duplicators and printers we service. Our Repair Shop staff has over 20 years combined experience.

If your duplicator or printer is not working right and you've been told that you can't get support for it, YOU CAN! Just pick up the phone and give us a call, you'll be glad you did.

We warranty our work for 30 days. The parts used are purchased from the manufacture and whatever guarantees they have on their parts are transferred to you. Contact us for details as many parts have different warranty periods. Thermal printer printheads carry no warranty as the manufacturers consider these items to be consumables.

10 Tips for a Quick and Successful Repair Experience

• “Hello Mike, I just wanted to tell you how much we appreciate your help and assistance! We received the printer back and the machine appears to be printing GREAT!! I will most likely be sending out our other machine within the next month or so. YOU GUYS ROCK!!!” - Georgina D., Hollywood Video Services

• “Mike, we received our repaired CD printer today. Thanks! You're definitely "on the list" for the next time we need service on our thermal printer. Keep up the good work!” - Ray P., Fredericksburg, VA

• “All seems to be working well now. I appreciate that you hung in there until the problem was solved.” - B.N., Duke University

• “THANK YOU!!!!!!!!!!!!!!!!!!!! Just wanted to let you know that the file you sent me worked. You guys are great, this is the 2nd time I have had to call you guys about our Rimage Printers and Duplicators and you have helped each time in a friendly manner and got us printing again.” - Mark S., General Dynamics

• “I wanted to take a moment and write a thank you for your help and assistance on the repairs for our Rimage 600 machine. In particular, the service call that Dan made to repair the machine on site. Dan's work is always excellent and he goes above and beyond what we expect. Not only did he repair the machine, but he also cleaned and serviced the machine so that it is now fully functional. We have enjoyed working with you and Dan over the years because the customer service is always quick and very accommodating. ” - Barb Z., Speak the Word Church

• “We are using the repaired Microboards PFP-printer and it’s working well after all the headaches we had prior to contacting your company. Thanks for all the help from you and Dan!! ” - Rae S., Living Christian Center

• “Your instructions worked perfectly....the Rimage robotic printer arm issue is resolved. We'll keep these instructions on file just in case we encounter the problem again. :) Thanks for your support! ” - Gina A., Life Source Media

Typical Repairs

Typical repairs for the thermal based printers include: printhead installation and alignment (no warranty), bearing replacement, heater roller replacement, sensor replacement, take-up motor and bitmap board replacements.

Typical repairs for inkjet based printers include: extensive cleaning, singulator adjustment and replacement, servo replacement, print engine replacement, print board replacement, print carriage adjustment and replacement.

Typical repairs duplicators include: drive replacement, picker assembly replacement, singulator replacement, motor and belt replacement, firmware updates, etc.

Below is a list of the printers and duplicators we fix on a regular basis. Contact us with any questions or if you have a model not listed below that you would like us to take a look at.