Here is a picture of a bad packing job on a PrismPlus Autoloader that was recently sent into us for repair. The sad thing is it was done at a UPS store. Notice how the robotic arm is twisted and dented. Tough lesson learned. I doubt that a damage insurance claim will go in our customer’s favor given the negligence in packing materials used.
Tips for a successful Rimage shipping result:
- Use the original Rimage shipping box and foam. Do not throw the box away.
- If you do not have the original box, call us to buy the correct packaging. If you don’t have time, start with a double walled box that is large enough for the Rimage unit and inner packing foam.
- Use snug fitting inner packing foam – no peanuts, no shredded newspaper or confetti, no thin bubble wrap, etc.
- Need help, or have any questions? Call us first before shipping – 952-944-0083
Keep in mind that using any other packaging but the actual Rimage boxes and packing foam is risky.