Category Archives: Rimage

Rimage Everest Encore Repair

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Everyday we repair thermal disc printers from Rimage. While Rimage has consolidated their work to one location in California we provide repair services and maintenance contracts in centrally located Minneapolis, MN.

The printer models that we repair include the older Prism and Everest models but we are also fully trained to repair the latest model – The Rimage Everest Encore Printer.

You can read about how to pack a rimage printer for repair on our website.

If you would like to start an Everest Encore printer repair simply package up your printer (don’t forget to pack a CMY/Retransfer Ribbon so we can test your printer) and contact Mike at 1-800-295-0083

Who is buying Disc Publishing Equipment in 2024?

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Believe it or not manufacturers such as Rimage and Epson are still producing and we are selling disc publishing equipment at a decent pace in 2024.

Disc Publishers and Printer purchasers typically fall into one of two categories.

  1. Data Archivists
  2. Content Distributors

Data Archivists are taking advantage of the relatively cheap prices associated with deep or cold storage on optical media. Once a dataset is archived it can be stored offline away from malware and data theft and it the energy costs associated are much smaller than offsite or on prem cloud storage. The disc printing allows them to use serialization and barcode technology to maintain a catalog which helps with data retrieval. 

Some of our recent customers purchasing disc publishers for data archival are police departments, small law firms for evidence and document storage and State departments where regulatory compliance is critical.

Content Distributors are taking advantage of the resurgence of physical media and helping their customers extract the most revenue from their musical and video creations. The familiarity of established brands like the Epson Discproducer series of publishers means customers have a brand they know and trust. 

Some of our recent customers purchasing Epson disc producers for content distribution are small local disc printers serving their local arts community and hospitals using the publishers for medical imaging.  The relatively inexpensive cost of blank printable recordable CD & DVD and Epson discproducer ink cartriges means that even small production runs can be viable business opportunities.

Rimage Printers are also still selling well with both new and used units getting shipped to higher volume producers.

Of course we stock and sell all kinds of blank media and disc printing supplies for all the major brands of disc printers and publishers. If you don’t see something that you need don’t hesitate to contact us at 952-944-0083.

Rimage Disc Printer Problems – Lines on my Print

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Do your disc prints have unexplained vertical white lines on them?

Dust or debris on your printhead is the most common problem associated with vertical lines that appear on your thermal printed discs.

What can I do to fix these problems-

Keeping your work environment clean is vital to minimizing the dust and debris that can build up on your printhead, causing a line in your print. Using a cleaning kit (swab & solution) regularly can help remove a buildup of dust or debris.

When cleaning your printhead it’s very important to never use anything that is abrasive, metallic or sharp. These types of objects can scratch the printhead and once it’s damaged the only option moving forward is replacement. If you’re unsure let us do the work for you

Is my Rimage Prism or Everest printhead damaged, or does it just need to be cleaned?

That is a question that may require us to physically inspect your printer.

What can Techware do to fix these problems-

Sometimes more work is needed and that’s where our service techs can help. We have the ability to break down your machine for a true deep cleaning. This removes the tough build up. We also work to identify any other problems that may be lurking in the printer. We’ll only recommend replacing faulty parts when absolutely necessary.

Our techs thoroughly clean the printer, then adjust & calibrate and restore your Rimage printer to like-new condition.

Why spend tens of thousands of dollars on new disc printing equipment when we can restore your systems for a fraction of the price.

Visit  our Disc Printer Repair page and get your repair started today.

Is your Rimage Printer “End of Life?”

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Have you been told your Rimage PrismPlus printer and/or duplicator is end of life (EOL) by Rimage?

What does end of life mean?

Maybe your printer/duplicator can’t be fixed, maybe spare parts are no longer available, maybe as a cost cutting measure they’ve eliminated anyone on staff that knows how to repair your Everest printer.

One thing we know for certain –  it means Rimage would like you to throw it away and buy a brand new one from them. They all have one thing in common, every one of the aforementioned excuses steer you towards costly capitol intensive purchases buying new and often unnecessary equipment.   The cost on these Rimage Producer systems are roughly equivalent to shiny new car.

Good thing there is no EOL in the vehicle segment I guess.  We think it’s outrageous to scrap perfectly good disc producers.  That’s why we’ve worked so hard to source replacement parts and train our employees so that we can extend the life of your equipment.

If you need help, then give Techware a call to go over our cost effective Rimage repair options. We fix Everest II, Everest III, Everest 600, PrismPlus, and full systems like the 3400, 5400n, 7100n, 8100n, Amigo, 7200n and 8200n on a daily basis.

 

Have you have been told by the manufacturer that they want to ensure you an excellent end user experience and then deny you any help at all with your current Rimage printer? Give us a shot and call 952-944-0083 or mike@techwaredist.com

Our goal is to show you real customer service and savings, period. After all, these Rimage machines are designed and made to run for 10 or more years. Let us help you with that.

Hope to hear from you soon.

Techware Fixes Rimage Gripper Mechanisms

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Rimage System with Gripper Issue Fixed!Having issues with your Rimage Prism Autoprinter or 7100n/8100n failing to pick discs or dropping discs regularly?

Is your Rimage system’s problem getting worse? We can help.

Gripping issues can result from alignment being off with the printer or the input/output bin. The ribbon cable wearing out or being damaged can also cause issues. Ultimately the vast majority of Rimage picker issues are caused by the picking mechanism itself.

Techware specializes in repairing Rimage printers and hardware including pickers and grippers. Just recently a longtime customer sent us 5 bad grippers. We fixed all 5 and saved this customer over $2000 over the cost of new Rimage grippers ($700 each). Oftentimes grippers can be refurbished and keep right on humming along in production for years to come.  Sometimes they need to be replaced – we’ve got the experience to help you make that decision.

Rimage Gripper Parts

We can also help you out with spare CD/DVD and Blu-ray burners. Power supplies, main boards, print heads, and embedded PC modules. Almost all Rimage models ranging from the 2000i, 3400/5400n, 6100/7100n/8100n to the newer 72oon/8200n systems.

Keep your Rimage printers running longer, with less capital expenditure by calling us today.

Call (952) 944-0083 or email mike@techwaredist.com today.

Your Rimage Printer Help is Here!

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Is your Rimage printer having issues? We can help!!Every day we get calls from customers looking for help with their Rimage disc publishers. Today we fielded a call from a customer with multiple Rimage thermal disc printers and duplicators that needed some attention. Their Prism Plus printers were only printing on half of the DVD surface and they needed the disc detect strip replaced.  They were also running into heat roller thermostat issues with an Everest II.  Finally their auto-loader and a 7100n CD duplicator needed a new flex cable and picker mechanism to correct disc picking issues from the input and output bins.

Mike, our dedicated Rimage service manager, listened to their needs and determined that they could benefit from some Rimage technical support,  potentially some repair services and that it might be a good idea to explore some cost effective  equipment upgrade options.

Mike has over 15 years helping our customers keep their operations up and their costs down utilizing certified pre-owned Rimage equipment. The customer was thrilled that they found an alternative Rimage system and printer support option.

Having similar Rimage issues? Give us a call and ask for Mike (952) 944-0083.

Rimage 5300n Disc Duplicator and Everest III Printer Repair

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We just completed a repair of a Rimage Professional Series 5300n disc publisher and Everest 3 thermal printer for a local customer. The unit was dropped off yesterday morning and we completed the service today. Our turnaround times are fast, but can vary based on demand.

These 5300n machines are 5 to 8 years old now, but still very solid equipment for making CDs and DVDs.

Typical repairs for the 5300n consist of:

  • Thorough Cleaning
  • CD/DVD Drive Replacement
  • New HDD set
  • Picker adjustment/replacement
  • Front Panel replacement
  • Everest III or 600 printer updates and cleaning

We turned this repair in just 36 hours and the customer is picking up their Rimage duplicator today.

Call us @ (952) 944-0083 x13 if you need help with your Rimage 5100n or 5300n. We have tons of spare parts. If you plan on shipping a Rimage duplicator or printer into Techware for repair please use the original Rimage shipping boxes and inner packing foam.

Keep in mind Rimage moved to California and that Rimage no longer supports the 5300n or Everest III printers. We do, and we are far easier and more enjoyable to work with.

Rimage has Moved all Support to California from Minnesota

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Support and Repair service for Rimage Everest and Prism printers, Producer III, Producer IV, 5300n, 5400n and AutoPrinters has moved from Minneapolis, Minnesota to City of Industry, California. This all took place around the end of April 2016.

Rimage-Moving-To-CaliforniaWhat will this mean for Rimage CD and DVD equipment customers? Hard to know for sure, but here are some educated guesses.

  • Higher Shipping Costs for Customers
  • Longer lead times for repair
  • Less Flexibility
  • Less phone support due to the time change to Pacific time
  • Logistic pains

If you are a corporate client looking for help with your Rimage printers and/or robotic systems, give Techware Distribution a call. Techware has been using, selling and supporting CD, DVD and Blu-ray equipment made by Microboards, Primera and Rimage for over 18 years.

Advantages of using Techware are:

  • Central location in Bloomington, Minnesota
  • Faster turnaround times
  • Lower hourly labor rates
  • Live person to talk to on the phone (no automated phone directories)
  • Spare parts availability
  • Willingness to support older legacy equipment – Amigo, Protégé, Everest II, etc
  • Rapid Repair options
  • Loaner printer options – PrismPlus, Everest III and Everest 600
  • Positive, can do attitude

Call us anytime for help, support, rentals, trade-ins, and demo system purchases – 1-800-295-0083 x-13. Ask for Mike.