Rimage Disc Printer Problems – Lines on my Print

Do your disc prints have unexplained vertical white lines on them?

Dust or debris on your printhead is the most common problem associated with vertical lines that appear on your thermal printed discs.

What can I do to fix these problems-

Keeping your work environment clean is vital to minimizing the dust and debris that can build up on your printhead, causing a line in your print. Using a cleaning kit (swab & solution) regularly can help remove a buildup of dust or debris.

When cleaning your printhead it’s very important to never use anything that is abrasive, metallic or sharp. These types of objects can scratch the printhead and once it’s damaged the only option moving forward is replacement. If you’re unsure let us do the work for you

Is my Rimage Prism or Everest printhead damaged, or does it just need to be cleaned?

That is a question that may require us to physically inspect your printer.

What can Techware do to fix these problems-

Sometimes more work is needed and that’s where our service techs can help. We have the ability to break down your machine for a true deep cleaning. This removes the tough build up. We also work to identify any other problems that may be lurking in the printer. We’ll only recommend replacing faulty parts when absolutely necessary.

Our techs thoroughly clean the printer, then adjust & calibrate and restore your Rimage printer to like-new condition.

Why spend tens of thousands of dollars on new disc printing equipment when we can restore your systems for a fraction of the price.

Visit  our Disc Printer Repair page and get your repair started today.

Tips for putting your Graduation Ceremony on USB Flash Drives

We are seeing a large uptick in customer inquiries about Graduation/Commencement USB projects as COVID-19 has altered the in person celebrations dramatically.

I thought it might be beneficial to some folks that are newly tasked with creating Graduation Video USBs to answer a few common miss-steps in regards to USB production.

When you’re getting ready to produce a USB project here are some key items to keep in mind:

1. Actual Size vs Marketed Size – Actual size is always smaller due to Gigabytes vs Gibibytes

2. Format Concerns: Most drives are preformatted Fat32 which limits continguous file size to under 4GB. ExFat and NTFS allow for larger file sizes but are a bit more limited in their universal adoption.

3, Speed Concerns – Read/Write speeds will be a key factor in projects that run directly from the drive. If you intend to playback 4K footage directly from the drive you may want to invest in USB 3 drives rather than USB 2.

4. Spoilage – 2-4% spoilage of Promotional grade USB flash drive is not unheard of. Buy a few extra so you are not scrambling last minute to fill your gaps at walmart or bestbuy.

These are just a few of the things to keep in mind when your gathering information or starting to think about utilizing flash drives for content delivery.

We stock USB drives in just about all capacities and print and data load for customers all over the world right here in Minneapolis, MN.

We are always available to discuss your next project and of course answer any questions that you might have.

Surgical Masks and Disinfectant Sprayers to fight Corona

Techware Distribution is utilizing its extensive knowledge of Medical Supply Chains to bring COVID-19 fighting supplies to the medical community and general public.

Through our Maxoptix subsidiary that has been serving the medical community for over twenty years we will be distributing supplies to help fight the Corona Virus spread.  FDA and CE certified Disposable surgical masks are available for purchase at www.Maxoptix.com  on our COVID19 Supplies sub page.

1. Non woven face mask.
2. Low breathing resistance with high filtration efficiency.
3. 3 layers of filtration, non-allergic, non-stimulating materials.
4. Conforms to international standards: CE,FDA
5. Ethylene oxide sterilization
6. Size 17.5 x 9.5cm;
7. Sterile Packing: 20pcs/bag

 

We have also teamed with the worldwide  leader in Industrial Electric Sprayers to bring the powerhouse M2 Electric Sprayer from Multi-sprayer Systems, Inc to our customers. 

This powered sprayer features a 2 gallon tank perfect for industrial disinfectant tasks associated with the fight against the Corona Virus.

Techware is committed to supplying the American medical industry and other industries with protective masks, sprayers and other Covid-19 gear.

Is your Rimage Printer “End of Life?”

 

Have you been told your Rimage PrismPlus printer and/or duplicator is end of life (EOL) by Rimage?

What does end of life mean?

Maybe your printer/duplicator can’t be fixed, maybe spare parts are no longer available, maybe as a cost cutting measure they’ve eliminated anyone on staff that knows how to repair your Everest printer.

One thing we know for certain –  it means Rimage would like you to throw it away and buy a brand new one from them. They all have one thing in common, every one of the aforementioned excuses steer you towards costly capitol intensive purchases buying new and often unnecessary equipment.   The cost on these Rimage Producer systems are roughly equivalent to shiny new car.

Good thing there is no EOL in the vehicle segment I guess.  We think it’s outrageous to scrap perfectly good disc producers.  That’s why we’ve worked so hard to source replacement parts and train our employees so that we can extend the life of your equipment.

If you need help, then give Techware a call to go over our cost effective Rimage repair options. We fix Everest II, Everest III, Everest 600, PrismPlus, and full systems like the 3400, 5400n, 7100n, 8100n, Amigo, 7200n and 8200n on a daily basis.

 

Have you have been told by the manufacturer that they want to ensure you an excellent end user experience and then deny you any help at all with your current Rimage printer? Give us a shot and call 952-944-0083 or mike@techwaredist.com

Our goal is to show you real customer service and savings, period. After all, these Rimage machines are designed and made to run for 10 or more years. Let us help you with that.

Hope to hear from you soon.

Primera Introduces New Bravo 4200 Series Disc Publishers

Primera has decided to go in an unorthodox direction with the new 4200 disc printer and producers lineup.  Where as the trend had been towards individual ink cartridges to save money on per print prices – Primera has decided to revisit single ink cartridges.

Bravo 4200 features the latest in inkjet printing technology from Funai Electric Company Ltd. Just one ink cartridge needs to be replaced instead of four tanks for CMYK, simplifying operation and on-going maintenance.

It’s an interesting play betting that IT admins and purchasing agents will pick simplicity over cost.  Of course we’ll keep our eyes and ears on the market and respond accordingly.

You can read more about the new printers here: www.finance.yahoo.com/news/primera-introduces-bravo-4200-series-130300908.html

We carry printing supplies from all the major manufacturers including: Epson, Primera, Microboards, Rimage and more. Combined with A grade CD and DVD from CMC, TY and others we are proud to provide rock solid disc publishing solutions to our customers.

One thing is for sure – if you need any type of disc printer or publisher or corresponding supplies –  at http://www.techwaredist.com and http://www.techwarestore.com we’ve got you covered.

Current State of MO Disks – Recertified

Lets talk about the current state of Magneto Optical Disks.  The product category has seen a tumultuous couple of years and now is as good a time as any to reflect.

sony-2300-recertified

Backstory:

For the past 10+ years all Magneto Optical disks have been manufactured by two companies:  Sony & Mitsubishi Chemical (dba Verbatim).  All MO disks made and sold recently regardless of the brand have been OEM from either of those two companies.  Roughly 4-5 years ago Mitsubishi Chemical decided the market was no longer large enough to support and exited the category.  This drove up the price a bit because now Sony was the only manufacturer producing the product.   Roughly 1.5 years ago Sony announced that they too were exiting the category.  This left zero companies producing the much needed optical disks.

The supply dwindled – the price increased as available inventory dried up on a worldwide scale.  In some cases prices have increased 600% on certain capacities!!

Current Situation:

Lots of folks still rely on this media to back up and archive data in the Medical, Aviation, Telecommunication and Defense channels.  Many times they simply cannot update their systems to new archiving media.  Procuring new media for our customers that rely upon MO disks on the open market is frankly way to expensive and more often than not impossible.

With that in mind we decided to begin the process of sourcing and recertifying Magneto Optical Disks.  It makes perfect sense when you think about it.  Here is one of the most rugged, redundant forms of optical media that is capable of hundreds of thousands of read/write cycles that is honestly mostly used once and then stored for legal purposes.

How do we do it?

1.  We source disks from internal customers that have purchased disks from us or other vendors and whose data has exceeded it’s archival life.

2.  We ship/receive the parcels via certified methods with tamper resistant seals and check in each and every disk.

3.  Each disk is collected, categorized and inspected upon receipt for critical defects.

4.  Each categorized Magneto Optical Disk is then inspected by a second digital media expert with over 16 yrs experience, he removes the labels, inspects the ODSM (optical disk shutter mechanism) for functionality and cleans any ink from the disk itself.

5.  The disk is then degassed multiple times using a proprietary process that runs at the SCSI Dos level.

6.  A read/write test is performed to ensure functionality

7.  Magneto Optical Disk is inspected by the third and final person who passes the disk for final assembly.

8.  The MO Disk is packaged in a brand new cardboard sleeve and shrink wrapped.

9.  The Magneto Optical Disk has now been fully recertified and is cataloged/received into our ERP for future sales orders.

 

While these procedures do have costs associated with them and we are unable to provide pre-discontinued pricing, often times the prices of re-certified media are 1/2 to 1/3 of the cost of new sealed media.  They are 100% guaranteed to function the same as the new sealed stock.  We also offer a more lenient return policy on this media.

Currently we are only making this re-certfied media available to our current customers but keep your eyes peeled.  It will be making it’s debut on our website www.techwarestore.com and available to the general public shortly.

 Update!

Sony 2.3 re-certified MO Disk are now available for purchase on our website.

Taiyo Yuden & CMC Join Forces!

Well that didn’t take long!

We recently received the following email communication:white cd joined copy

Taiyo Yuden Co., Ltd., a Japanese leading optical disc manufacturer, will license CMC Magnetics Corporation their technology knowhow, patents, Media IDs, and trademarks related with their high value-added products of CD-R, DVD-R, and DVD+R. On September 21st, 2015, the companies have signed the license agreement on this project for high-quality optical discs.

Taiyo Yuden , known as an inventor of CD-R ,is an advanced manufacturer focusing on the professional market with their high-quality and high-reliability products throughout the optical disc market.

CMC will enhance the technologies of their high-quality optical discs for professional use with Taiyo Yuden’s media IDs and the specialized technologies such as their manufacturing process and quality control knowhow, and improve the CMC’s high-quality disc products across the board featuring stable high-speed recording, high reliability, high compatibilities with optical recording drives and variety of high-quility printability . And CMC will seek the top status of the high-quality disc products with the aim of supplying high-performance and high-reliability products and the strategy in pursuit of high qualities instead of volumes.

This agreement, CMC comments, will help the company become a market leader. The CMC’s current plan is to launch the new product lines at the end of 2015. And will the strategy for the high value-added products, CMC intends to occupy the most advantageous position by further expanding the distances ahead of its competitors and winning the frontier markets.

Our understandings of the process so far:

  • CMC will be upgrading their production lines to TY specs
  • Discs will be Azo Dye and slightly thicker to accommodate TY specs
  • Production should not be affected
  • Distribution channels should not change.
  • Part Numbers may change
  • Product UID should stay the same
  • JVC branding is gone
  • Branding may include some sort of “powered by TY” type of slogan

This is great news to customers that expect the very best in  optical media.  Taiyo Yuden’s extensive knowledge of manufacturing high quality discs will be passed on to CMC in Taiwan.  Customer should experience only slight administrative pains dealing with changes in part numbers but production should be unaffected.

As always if you have any questions regarding optical media or need production help, don’t hesitate to contact us.

 

 

Ultra HD Blu-ray is coming to a home theatre near you!

Today the BDA or Blu-ray Disc Association announced the completion and release of the newest Blu-ray disc technology specs and logo.   The physical media technology will be known as Ultra HD Blu-ray. UHD_BD_LogoThe new technology will usher in an easily consumable format for content delivered to home displays that are capable of 4K resolution.

Highlights:

  • 4K Resolution(3840X2160)
  • Expanded color range and delivery of high dynamic range (HDR) & high frame rate content
  • Immersive object-based sound formats (next gen Dolby)
  • Digital Bridge for multi screen playback.

As always we’ll keep our eyes closely glued on these developments as the march towards higher and higher resolution footage in both the professional and consumer markets inches forward.

Streaming took an early lead but there are tangible benefits to direct digital distribution on physical media and we’ll be right here ready to deliver when you need it.

For information on how to get your next project produced with the highest quality playback and delivered to the largest audiences contact us and we’ll get you squared away.

 

 

Perspectives

Sometimes, in order to prepare yourself for excellence and to make sure that you’re providing customers and stakeholders with the very best, you need to recharge and rejuvenate.

Our very own Joe of all trades took a much needed and much deserved vacation post ERP software upgrade.

Rather than bore you with the details of how our new ERP is going to allow us to serve you better and more efficiently, we thought we’d share some pictures of Joe’s trip.

Fragrance Lake Trail

Mt Baker - The Ridge Trail

Lost Lake Trail

The Sound - The Ridge Trail

True Cost of Custom USB Drives

Lets talk about the true cost of custom USB drives (when sourced from outside vendors).

true cost 2 copy

Often I get contacted by customers looking for help loading data onto their customized USB. Drives that have been sourced from outside vendors. Some times they come direct, other times the customer has tried and failed at loading themselves.

Duplicating USB drives should be a fairly straight forward procedure with a simple fixed price.

Keyword being “Should”.

Here’s why it’s not.

Flash drives are not all alike.

Many unscrupulous brokers and vendors throwing around marketing terms like “Tier 1” Memory are selling substandard product. Customers bring in their flash drives sourced from others and I see issues.

Chipgenius results for bunk USB

Notice the PID = 1234?

Issues like:

  • unformatted drives
  • improperly formatted drives
  • stacked memory (two 4gb chips to make 8gb stick)
  • pre-loaded data (not new)
  • excruciatingly slow performance

Tools such as Crystal DiskMark and Chip Genius can help keep track of the worst offenders.

If a customer has already purchased the drives, often times the price they are quoted for data loading is an eye opener.

Why is Data Loading so expensive?

When we source we control for:
Quality and read/write speeds
Packaging
Controller
Format

When the above requirements aren’t managed you run the risk of:

Slowing your process
Having to spend time researching solutions
Additional manufacturing steps such as erasing and reformatting
Increased labor from package removal and disposal

In a worst case scenario you actually run the risk of burning out your USB node on your hardware. The custom USB data loading towers that we utilize are not cheap to repair or replace.

manhattan
So what is the solution?

Source your drive and data load together.

For the lowest cost you’ll need to be comfortable sending your data to China. Make sure to ask your promo vendor to include the cost of data load and include freight so that you can compare apples to apples. Of course this means you have to have all your ducks in a row well ahead of your deadline as sourcing from China requires long lead times.

The better solution, the solution I am obviously in favor or is: source your drives from me. I work with suppliers both local and abroad purchasing thousands of drives every month. I know what works and what doesn’t. Plus when you add up all the costs and headaches associated with piece mailing your job together I am definitely the cheaper solution.