Every day we get calls from customers looking for help with their Rimage disc publishers. Today we fielded a call from a customer with multiple Rimage thermal disc printers and duplicators that needed some attention. Their Prism Plus printers were only printing on half of the DVD surface and they needed the disc detect strip replaced. They were also running into heat roller thermostat issues with an Everest II. Finally their auto-loader and a 7100n CD duplicator needed a new flex cable and picker mechanism to correct disc picking issues from the input and output bins.
Mike, our dedicated Rimage service manager, listened to their needs and determined that they could benefit from some Rimage technical support, potentially some repair services and that it might be a good idea to explore some cost effective equipment upgrade options.
Mike has over 15 years helping our customers keep their operations up and their costs down utilizing certified pre-owned Rimage equipment. The customer was thrilled that they found an alternative Rimage system and printer support option.
Having similar Rimage issues? Give us a call and ask for Mike (952) 944-0083.