Not Happy with Rimage Service and Support?

Here is a quick note our service department received today about a Rimage Producer III 8100 upgrade w/ PrismPlus printer and a Rimage AutoEverest 600 that we fixed yesterday:

“I can’t quit talking about how great your service was, and how great the machines are working now!!!  So glad you came into our lives!!! Thanks for checking in and following up!”

Techware can keep your legacy Rimage equipment running for many years past the date the manufacturer’s support ends. Period.
Give us a try. Start by calling Mike at 952.944.0083 x-13

 

10 Tips for a Quick & Successful DVD Duplicator or Printer Repair

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  1. Use original manufacturer boxes and inner packaging foam
  2. No peanuts, no newspaper, no confetti, no cereal boxes, etc
  3. If original box is gone, double or triple box your Rimage system
  4. If sending in an external PC, or embedded PC unit – remove password(s)
  5. Get a repair number – http://www.techwaredist.com/repair/printer-duplicator-repair.php
  6. Give a full and honest description of the printer and/or duplicator issue(s)
  7. Send in your Primera, Rimage or Microboards ink or ribbons in a tight, zip-locked bag*
  8. Send in 25+ of your CDs, DVDs or BD discs to better replicate your conditions/issues
  9. Check your email regularly for updates/questions from us regarding your disc equipment
  10. Have questions, Call us – (952) 944-0083 x-13

 *failure to send in ribbons and/or ink will result in an additional charge

Keep these tips in mind and always call or email us with any and all questions.

Packing Your Rimage Prism Auto-Printer Correctly

Poor Everest Autoloader Packing JobHere is a picture of a bad packing job on a PrismPlus Autoloader that was recently sent into us for repair. The sad thing is it was done at a UPS store. Notice how the robotic arm is twisted and dented. Tough lesson learned. I doubt that a damage insurance claim will go in our customer’s favor given the negligence in packing materials used.

Tips for a successful Rimage shipping result:

  1. Use the original Rimage shipping box and foam. Do not throw the box away.
  2. If you do not have the original box, call us to buy the correct packaging. If you don’t have time, start with a double walled box that is large enough for the Rimage unit and inner packing foam.
  3. Use snug fitting inner packing foam – no peanuts, no shredded newspaper or confetti, no thin bubble wrap, etc.
  4. Need help, or have any questions? Call us first before shipping – 952-944-0083

Keep in mind that using any other packaging but the actual Rimage boxes and packing foam is risky.

Big Changes at Rimage / Qumu

rimage now qumu copy

Qumu, formally known as Rimage, sold off all of its disc publishing assets to Minneapolis based Equus Holdings for and all cash deal of $23 million. This transaction is subject to certain closing conditions like shareholder approval and buyer financing

 Should be an interesting transition. We will keep you posted on how this may affect support of your current Rimage printers and duplicators.

 After listening to the conference call this morning it appears Qumu is relieved to divest the disc publishing business from their operations in order to focus all their efforts on their video streaming business.

Stay tuned for updates and relevant information related to the disc publishing and digital delivery market with Techware Distribution.

LightScribe CD-r or DVD-r user? The end is nearing.

It was great while it lasted, but the end of LightScribe disc technology is very near. The writing was on the wall starting over a year ago when tower duplicator manufacturers like Microboards stopped offering units with Lightscribe drives. Now Microboards is dropping their DVD version of the LightScribe product within the next 30 days. If you have a product requirement then now is the time to purchase a bunch before they are all sold out. We’re looking into other product options, but we wanted to let you know that this technology is close to being dead.

lightscrybe EOL copy

This is the note from Microboards –

“Microboards Branded LightScribe DVD-/+R blank media – We’ve come to the end of our supply of DVD-R & DVD+R LightScribe media. We currently have about a 30-day supply left and will discontinue both skus once we have sold out (P/N’s LS-DVD-R-50Y & LS-DVD+R-50Y)”

From Wikipedia –

“Companies such as HP, Samsung, LaCie and LiteOn have discontinued or are phasing out LightScribe drives as of June 2013[5] with only LG still manufacturing drives.

As of the beginning of January 2014, LightScribe.com HP’s official LightScribe website has been removed. This has been replaced with the following message:

“Thank you for your interest in the LightScribe disc labeling technology. This website is no longer active. LightScribe software and disc utilities may be found on a number of public websites.”

 

Let us know if you have any questions or need to look into a buying a new CD printer.

Don’t Use Cheap Media in your Everest Printer

Take a look at the picture a CD recovered from a Rimage Everest printer this past week. This is a prime example of what can and will happen when two or more discs stick together. Discs stick together typically if the manufacturing process is rushed or the correct precautions are not taken in the packaging and/or shipping process. These manufacturing short cuts are seen frequently in CD-r and DVD-r products made in Taiwan, China and India.damaged cd or dvd media

When the discs stick together, multiple discs are picked up by the Rimage picking mechanism. The sticky discs end up jamming up the printer itself and sometimes end up behind the closed printer tray or even below the tray. Damage occurs in this scenario, and typically expensive damage to the printhead ($1800+), inner cables and connectors, and sometimes even the printer tray has to be replaced ($900+).

The best way to avoid this is to use high quality CD and DVD media manufactured in Japan. Japanese manufacturers boast much higher quality controls than their counterparts in China and Taiwan. Discs made in Japan cost more than Chinese CDs/DVDs, but the long term value typically proves itself over time with lowered repair costs, labor costs, down time and shipping costs.

Brands like Taiyo Yuden and JVC work the best. Rimage also has its own brand also manufactured by JVC.

Rimage Everest 600 Printer Sale – Two for $9900

2-everest-600s-NEWRimage just announced a great deal on their industry leading Everest 600 AutoPrinter. Get (2) Everest 600 Autoprinters for $9900. That is the lowest cost promotion Rimage has ever had for two of these industrial, high resolution CD/DVD/Blu-ray printers. Promotion runs from December 2, 2013 – March 14th, 2014.

This is proven technology as the Everest line of printers were first introduced in 2000. The Everest 600 printer is the 4th generation, and has been a strong performer since 2008. Previous Everest printers maxed out at 300×300 resolution or 90,000 dots/inch. The Everest 600 boosts 600×600, or 360,000 dots per square inch. That means the E600 printer has 4 times the sharpness. 4x the resolution/definition/clarity/detail as the Everest III and Everest II printers.

Rimage Everest 600 printing at it's best

Read a comprehensive Rimage Everest 600 review that we did a few years back.

These will sell quick, so orders will be filled on a 1st come 1st served basis.
Call us today for details!

1-800-295-0083 x-13
1-952-944-0083 x -13

Or email mike@techwaredist.com

We also sell gently used and refurbished Everest printers . Repair Everest printers & Prism printers, autoloaders and full Rimage systems.

 

Rimage is now Qumu

rimage now qumu copySignaling their commitment to the growth and future viability of the online video market Rimage today announced the change of name.

Minneapolis, MN – June 17, 2013 – Rimage Corporation (NASDAQ: RIMG), the leader in secure multimedia content management and delivery solutions, today announced that it will change its name to Qumu Corporation. The change will take effect in the third quarter of 2013.

The name change reflects the company’s ongoing commitment to the growing multi-billion dollar market for enterprise video and rich content.

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Rimage or rather Qumu will continue to offer its award winning line up of CD/DVD/BluRay publishers under the Rimage name.  The name change will take effect in Q3 2013.

For more information and up to date news on the state of the disc publishing market please bookmark our site or stop back often.

To learn more or purchase a Rimage CD or DVD Publisher.

Fulfillment with Techware Dist – An Easy Choice!

Fulfillment wikipediaWouldn’t it be nice to be able to focus on growing your business and not have to handle the complex day to day issues of warehousing, producing and delivering your product?

With Techware Dist’s dedicated fulfillment department that goal is within reach.  Whether you need light assembly of components into predetermined products or full production of product sets or kits from the ground up, we have you covered.

fulfillment 500Our design department can make sure that your project has professional polish and that your web, collateral and physical products all have a cohesive brand identity.

Our central location and centralized purchasing can help save you money and our dedicated warehouse means your items will be safe and sound. We can assemble or “Kit” them into your finished product and ship them to your customers all over the world utilizing our partners at UPS Mail Innovations. Our partnerships with all the major freight companies will save you money and make delivery and tracking a breeze.

It’s important now more than ever that your business is hitting on all cylinders. Our fulfillment department does just that, allowing you to focus on other more important aspects of your business.

Call us today to learn more about how Techware Dist’s dedicated fulfillment department can take a load off your shoulders and help you build a better, more successful business.