Category Archives: Rimage Repair

Rimage Disc Printer Problems – Lines on my Print

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Do your disc prints have unexplained vertical white lines on them?

Dust or debris on your printhead is the most common problem associated with vertical lines that appear on your thermal printed discs.

What can I do to fix these problems-

Keeping your work environment clean is vital to minimizing the dust and debris that can build up on your printhead, causing a line in your print. Using a cleaning kit (swab & solution) regularly can help remove a buildup of dust or debris.

When cleaning your printhead it’s very important to never use anything that is abrasive, metallic or sharp. These types of objects can scratch the printhead and once it’s damaged the only option moving forward is replacement. If you’re unsure let us do the work for you

Is my Rimage Prism or Everest printhead damaged, or does it just need to be cleaned?

That is a question that may require us to physically inspect your printer.

What can Techware do to fix these problems-

Sometimes more work is needed and that’s where our service techs can help. We have the ability to break down your machine for a true deep cleaning. This removes the tough build up. We also work to identify any other problems that may be lurking in the printer. We’ll only recommend replacing faulty parts when absolutely necessary.

Our techs thoroughly clean the printer, then adjust & calibrate and restore your Rimage printer to like-new condition.

Why spend tens of thousands of dollars on new disc printing equipment when we can restore your systems for a fraction of the price.

Visit  our Disc Printer Repair page and get your repair started today.

Is your Rimage Printer “End of Life?”

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Have you been told your Rimage PrismPlus printer and/or duplicator is end of life (EOL) by Rimage?

What does end of life mean?

Maybe your printer/duplicator can’t be fixed, maybe spare parts are no longer available, maybe as a cost cutting measure they’ve eliminated anyone on staff that knows how to repair your Everest printer.

One thing we know for certain –  it means Rimage would like you to throw it away and buy a brand new one from them. They all have one thing in common, every one of the aforementioned excuses steer you towards costly capitol intensive purchases buying new and often unnecessary equipment.   The cost on these Rimage Producer systems are roughly equivalent to shiny new car.

Good thing there is no EOL in the vehicle segment I guess.  We think it’s outrageous to scrap perfectly good disc producers.  That’s why we’ve worked so hard to source replacement parts and train our employees so that we can extend the life of your equipment.

If you need help, then give Techware a call to go over our cost effective Rimage repair options. We fix Everest II, Everest III, Everest 600, PrismPlus, and full systems like the 3400, 5400n, 7100n, 8100n, Amigo, 7200n and 8200n on a daily basis.

 

Have you have been told by the manufacturer that they want to ensure you an excellent end user experience and then deny you any help at all with your current Rimage printer? Give us a shot and call 952-944-0083 or mike@techwaredist.com

Our goal is to show you real customer service and savings, period. After all, these Rimage machines are designed and made to run for 10 or more years. Let us help you with that.

Hope to hear from you soon.

Techware Fixes Rimage Gripper Mechanisms

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Rimage System with Gripper Issue Fixed!Having issues with your Rimage Prism Autoprinter or 7100n/8100n failing to pick discs or dropping discs regularly?

Is your Rimage system’s problem getting worse? We can help.

Gripping issues can result from alignment being off with the printer or the input/output bin. The ribbon cable wearing out or being damaged can also cause issues. Ultimately the vast majority of Rimage picker issues are caused by the picking mechanism itself.

Techware specializes in repairing Rimage printers and hardware including pickers and grippers. Just recently a longtime customer sent us 5 bad grippers. We fixed all 5 and saved this customer over $2000 over the cost of new Rimage grippers ($700 each). Oftentimes grippers can be refurbished and keep right on humming along in production for years to come.  Sometimes they need to be replaced – we’ve got the experience to help you make that decision.

Rimage Gripper Parts

We can also help you out with spare CD/DVD and Blu-ray burners. Power supplies, main boards, print heads, and embedded PC modules. Almost all Rimage models ranging from the 2000i, 3400/5400n, 6100/7100n/8100n to the newer 72oon/8200n systems.

Keep your Rimage printers running longer, with less capital expenditure by calling us today.

Call (952) 944-0083 or email mike@techwaredist.com today.

Your Rimage Printer Help is Here!

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Is your Rimage printer having issues? We can help!!Every day we get calls from customers looking for help with their Rimage disc publishers. Today we fielded a call from a customer with multiple Rimage thermal disc printers and duplicators that needed some attention. Their Prism Plus printers were only printing on half of the DVD surface and they needed the disc detect strip replaced.  They were also running into heat roller thermostat issues with an Everest II.  Finally their auto-loader and a 7100n CD duplicator needed a new flex cable and picker mechanism to correct disc picking issues from the input and output bins.

Mike, our dedicated Rimage service manager, listened to their needs and determined that they could benefit from some Rimage technical support,  potentially some repair services and that it might be a good idea to explore some cost effective  equipment upgrade options.

Mike has over 15 years helping our customers keep their operations up and their costs down utilizing certified pre-owned Rimage equipment. The customer was thrilled that they found an alternative Rimage system and printer support option.

Having similar Rimage issues? Give us a call and ask for Mike (952) 944-0083.

Rimage has Moved all Support to California from Minnesota

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Support and Repair service for Rimage Everest and Prism printers, Producer III, Producer IV, 5300n, 5400n and AutoPrinters has moved from Minneapolis, Minnesota to City of Industry, California. This all took place around the end of April 2016.

Rimage-Moving-To-CaliforniaWhat will this mean for Rimage CD and DVD equipment customers? Hard to know for sure, but here are some educated guesses.

  • Higher Shipping Costs for Customers
  • Longer lead times for repair
  • Less Flexibility
  • Less phone support due to the time change to Pacific time
  • Logistic pains

If you are a corporate client looking for help with your Rimage printers and/or robotic systems, give Techware Distribution a call. Techware has been using, selling and supporting CD, DVD and Blu-ray equipment made by Microboards, Primera and Rimage for over 18 years.

Advantages of using Techware are:

  • Central location in Bloomington, Minnesota
  • Faster turnaround times
  • Lower hourly labor rates
  • Live person to talk to on the phone (no automated phone directories)
  • Spare parts availability
  • Willingness to support older legacy equipment – Amigo, Protégé, Everest II, etc
  • Rapid Repair options
  • Loaner printer options – PrismPlus, Everest III and Everest 600
  • Positive, can do attitude

Call us anytime for help, support, rentals, trade-ins, and demo system purchases – 1-800-295-0083 x-13. Ask for Mike.

Not Happy with Rimage Service and Support?

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Here is a quick note our service department received today about a Rimage Producer III 8100 upgrade w/ PrismPlus printer and a Rimage AutoEverest 600 that we fixed yesterday:

“I can’t quit talking about how great your service was, and how great the machines are working now!!! So glad you came into our lives!!! Thanks for checking in and following up!”

Techware can keep your legacy Rimage equipment running for many years past the date the manufacturer’s support ends. Period.
Give us a try. Start by calling Mike at 952.944.0083 x-13

 

Packing Your Rimage Prism Auto-Printer Correctly

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Poor Everest Autoloader Packing JobHere is a picture of a bad packing job on a PrismPlus Autoloader that was recently sent into us for repair. The sad thing is it was done at a UPS store. Notice how the robotic arm is twisted and dented. Tough lesson learned. I doubt that a damage insurance claim will go in our customer’s favor given the negligence in packing materials used.

Tips for a successful Rimage shipping result:

  1. Use the original Rimage shipping box and foam. Do not throw the box away.
  2. If you do not have the original box, call us to buy the correct packaging. If you don’t have time, start with a double walled box that is large enough for the Rimage unit and inner packing foam.
  3. Use snug fitting inner packing foam – no peanuts, no shredded newspaper or confetti, no thin bubble wrap, etc.
  4. Need help, or have any questions? Call us first before shipping – 952-944-0083

Keep in mind that using any other packaging but the actual Rimage boxes and packing foam is risky.

Damaged Rimage Prism Printheads

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Take a look at the picture of this damaged and now unusable Rimage Prism print head. Notice the damage to the gold colored area of this particular printhead. This damaged occurred when 2 or more silver lacquer discs stuck together when picked from the output bin of the Rimage robot. One of the CDs ended up getting wedged in the printhead causing the printhead to fail and the ensuing damage.

prism printhead - damagedAll Rimage printers are designed so only 1 disc is to be loaded into the printer at a time. When multiple discs are placed on the printer tray, damage is a real possibility. No Bueno.

Prism printheads cost over $600 just for the part (labor is additional). A very expensive price to pay for using cheaper and lesser quality CD-r and DVD-r disc media.

Call Techware @ 952-944-0083 x13 if you have experienced these types of problems as we can help you out with all of your cd/dvd printer and duplicator repair needs – specifically w/ Primera, Microboards and Rimage equipment.

Fast CD Printer Repair

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We have an interesting disc printer repair story to share with you this week. Yesterday, a longtime customer stopped in our office with an older PrismPlus printer that was in need of repair. The customer needed the printer back ASAP as he had numerous CD and DVD projects that he needed to complete this week.Rimage PrismPlus printer

 The Issue:

The Prism DVD printer was intermittently failing to print the bottom part of the disc. Essentially the printer stopped working about 1/3 of the way onto the disc.

Timeline:

10:15am – Printer is dropped off and checked in at Techware
10:45am – Our tech started work
11:30am – The printer was cleaned (needed badly), firmware was updated, and we replaced the disc detect strip
1:30pm – 250 test discs were printed using our test Rimage AutoPrinter II – all looked good
2:30pm – Our customer had the printer back at his shop up and printing discs perfectly

Now this repair story is a best case scenario, but it does happen this smoothly and quickly often. This is the kind of outstanding service that your get by being a Techware Distribution customer. It is what we strive for here at Techware.

Consider Techware for all of your disc printing, replication and duplication needs.