3480, 3490 & 3490E Tape Drive Repair
Each tape drive and autoloader Techware receives is first thoroughly cleaned and inspected. Then, damaged or worn parts are replaced (head/board replacement carries an additional charge). After parts have been replaced, the heads and tape path are calibrated to factory specifications. If any firmware upgrades are available, they are applied. Once these steps are complete, the drive/autoloader will have to pass a series of tests within factory specifications for that system.
- Drive cleaned, repaired & tested
- 5-7 day turnaround (typically)
- 6 month warranty on all repairs
No charge for unrepairable drives.
Call us toll free: 1-800-295-0083
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“I just wanted to give you some feedback on a recent repair you did on one of my client's tape drives. I appreciate the level of professionalism your company has shown throughout the entire process: from initial contact to the receipt of the repaired product. Frankly, good customer service is something of a dying art and I am glad to see it is still alive and well at Techware.” - Scott G., Sacramento, CA
“Reinstalled the unit and all is working fine! Thanks for a great job!” - Red, The Peoples Bank of Ripley, MO
“Thanks for all of your help with our tape drive unit. I was able to put it back in service yesterday and my initial backups were successful! Thanks so much for you professionalism and excellent service.” - Paula, Dupont
“Hi Jim, It looks like the patch was successful! We will be keeping the HP drive as ordered. I appreciate your patience and support in this matter Jim, and you can bet we will be coming to Techware first whenever the need arises...Thanks!” - J Casterlin, McLendon Hardware Inc
“Thank you for all your help on the library issue we are having. You guys have helped us out numerous times.” - Ron H., CPSI in Alabama
“Thanks for the second look and finding the disconnected cables. We have installed the tape back up and it is working well. I really appreciate your professional follow through and would recommend you guys to any one seeking repairs to their back up system. Again great job.” - Steve K., Front Range Mechanical Services
We Repair Most Major Brands:
Tape drive brands that we work on include: Dell, HP, IBM, Quantum, Sony, Exabyte, Seagate, Compaq, Sun Microsystems, Overland Data, Cipher, Fujitsu, Breece Hill, Adic, StorageTek, Tanberg, WangDat and many more.