Tape Drive Repair
We offer repair solutions for all sizes of LTO, 4mm, DLT, SDLT, 8mm, VXA, AIT, 3480, 3490, 3490E, Travan, QIC and 9 track reel-to-reel, tape libraries and autoloaders. Techware has been providing professional tape drive repair services for the past 15+ years, saving our customers thousands of dollars by keeping their tape drives running years beyond the warranty periods.
No charge for unrepairable drives.
Call us toll free: 1-800-295-0083
“I just wanted to give you some feedback on a recent repair you did on one of my client's tape drives. I appreciate the level of professionalism your company has shown throughout the entire process: from initial contact to the receipt of the repaired product. Frankly, good customer service is something of a dying art and I am glad to see it is still alive and well at Techware.” - Scott G., Sacramento, CA
“Reinstalled the unit and all is working fine! Thanks for a great job!” - Red, The Peoples Bank of Ripley, MO
“Thanks for all of your help with our tape drive unit. I was able to put it back in service yesterday and my initial backups were successful! Thanks so much for you professionalism and excellent service.” - Paula, Dupont
“Hi Jim, It looks like the patch was successful! We will be keeping the HP drive as ordered. I appreciate your patience and support in this matter Jim, and you can bet we will be coming to Techware first whenever the need arises...Thanks!” - J Casterlin, McLendon Hardware Inc
“Thank you for all your help on the library issue we are having. You guys have helped us out numerous times.” - Ron H., CPSI in Alabama
“Thanks for the second look and finding the disconnected cables. We have installed the tape back up and it is working well. I really appreciate your professional follow through and would recommend you guys to any one seeking repairs to their back up system. Again great job.” - Steve K., Front Range Mechanical Services
We Repair Most Major Brands:
Brands that we work on include: Dell, HP, IBM, Quantum, Sony, Exabyte, Seagate, Compaq, Sun Microsystems, Overland Data, Cipher, Fujitsu, Breece Hill, Adic, StorageTek, Tanberg, WangDat and many more.
Below are models with more specific information:
How do you get your repair started?
Simply call us at (952) 944-0083 x-15, or toll free 800-295-0083 to get the repair service started. Or you can send us an email via our repair form to the right. We will respond within a few minutes during business hours Monday - Friday.
No charge for unrepairable drives.
Upon receiving your tape drive or library, we thoroughly inspect your drive, clean it, test it, assess what is wrong, then we contact you with an accurate estimate of the total repair costs.
No surprises. Once you give us the go-ahead we upgrade the firmware, replace the worn or defective parts and align the head. Board replacement is commonly required. Once the repair process is complete, a final bench test is performed to ensure that your drive is again functioning at the original factory specifications.
You get a 6 month parts and labor warranty on our repair work.
Our normal repair time is just 4-7 working days, not counting shipping time in or out of our centrally located Minneapolis, Minnesota repair facility. We have an expedite service option that cuts the repair time down to 2-3 days for an additional fee of $100. In addition we all speak clear English, a little Spanish, and will treat you with prompt and professional attention to your needs. That is why we are better than our competition.
Multiple Drive Discounts
We offer multiple drive discounts to service companies or organizations with multiple tape drives at multiple locations around the country. Please inquire with your specific repair details.