Author Archives: Kevin

Rimage Support Contracts

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"You guys continue to give excellent support.”Has Rimage told you your Rimage printer or disc publisher is too old to service, or won’t put under a maintenance agreement? Techware can help. We have the expertise and agility to fix your broken 2 – 12 year old Rimage duplicator and printers.  For a full list of the legacy and more current Rimage systems we service give us a call (800) 295-0083 x-13.

We look forward to providing you with an affordable professional alternative to overpriced or inflexible manufacturer support.

Examples of services and parts we offer: Professional cleanings, firmware updates, alignment, and testing. We replace Rimage print heads, burners, grippers, sensors, main boards, power supplies, just to name a few. Advance swaps and onsite swaps are an option to for critical situations.

Keep your critical disc production infrastructure running longer with a professionally supported maintenance contract that works for your business.

Give us a call today!

(800) 295-0083 x-13

(952) 944-0083 x -13

Techware Fixes Rimage Gripper Mechanisms

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Rimage System with Gripper Issue Fixed!Having issues with your Rimage Prism Autoprinter or 7100n/8100n failing to pick discs or dropping discs regularly?

Is your Rimage system’s problem getting worse? We can help.

Gripping issues can result from alignment being off with the printer or the input/output bin. The ribbon cable wearing out or being damaged can also cause issues. Ultimately the vast majority of Rimage picker issues are caused by the picking mechanism itself.

Techware specializes in repairing Rimage printers and hardware including pickers and grippers. Just recently a longtime customer sent us 5 bad grippers. We fixed all 5 and saved this customer over $2000 over the cost of new Rimage grippers ($700 each). Oftentimes grippers can be refurbished and keep right on humming along in production for years to come.  Sometimes they need to be replaced – we’ve got the experience to help you make that decision.

Rimage Gripper Parts

We can also help you out with spare CD/DVD and Blu-ray burners. Power supplies, main boards, print heads, and embedded PC modules. Almost all Rimage models ranging from the 2000i, 3400/5400n, 6100/7100n/8100n to the newer 72oon/8200n systems.

Keep your Rimage printers running longer, with less capital expenditure by calling us today.

Call (952) 944-0083 or email mike@techwaredist.com today.

Your Rimage Printer Help is Here!

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Is your Rimage printer having issues? We can help!!Every day we get calls from customers looking for help with their Rimage disc publishers. Today we fielded a call from a customer with multiple Rimage thermal disc printers and duplicators that needed some attention. Their Prism Plus printers were only printing on half of the DVD surface and they needed the disc detect strip replaced.  They were also running into heat roller thermostat issues with an Everest II.  Finally their auto-loader and a 7100n CD duplicator needed a new flex cable and picker mechanism to correct disc picking issues from the input and output bins.

Mike, our dedicated Rimage service manager, listened to their needs and determined that they could benefit from some Rimage technical support,  potentially some repair services and that it might be a good idea to explore some cost effective  equipment upgrade options.

Mike has over 15 years helping our customers keep their operations up and their costs down utilizing certified pre-owned Rimage equipment. The customer was thrilled that they found an alternative Rimage system and printer support option.

Having similar Rimage issues? Give us a call and ask for Mike (952) 944-0083.

Microboards PF-Pro Discontinued

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Microboards PF-Pro Discontinued!The Microboards Pring Factory Pro (PF-Pro) has been discontinued by the manufacturer. Current users of the Microboards PF-Pro need not fear!! Techware will be supporting and repairing the PF-Pro for many years.

Ink, spare parts and full support will be available for many years.

The ink will still be produced by HP and is available through our online store. If you have any questions or concerns about the Microboards PF-Pro being discontinued, don’t hesitate to call us: 1.800.295.0083

Custom Printed Flash USB Drives Produced In House

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Fast USB Flash printing

When you need USB drives printed fast, you need a vendor that stocks and prints USB flash drives in-house.  We don’t use brokers and we don’t rely on outsiders.  We stock, print and data load in our own facility, with 100% control of your USB  or flash drive project.

When deadlines are tight, don’t trust your project to someone that outsources or brokers your critical project.

Controlling 100% of the production in house means we can color print USB flash drives and load your data extremely fast.  Getting your USB job done Today!  That means your USB are in your hands sooner and most importantly – Done Right!

Just this morning a customer in a pinch was in need of getting 3 different logos printed on 55 USB jump drives each for a total of 165 color prints. This is how it went  down:

Same Day Flash drives

  • 9:35am – customer calls in a panic
  • 9:43am – customer emails artwork for the USB printing
  • 9:55am – Techware starts printing 165 flash drives
  • 10:20am – USB print only project complete
  • 10:25am – Courier called to get the USB sticks into customer’s hand by 11:30am

While competition talks up same day, quick turns or expedited service – we are already done and literally eating their lunch. Total time from customers first phone call to project completion 1 hour and 55 minutes.

When you need quality USB printing fast with our without data loading call the best – Techware Distribution @ 952.944.0083

 

Sony 3.5” 230mb MO Discs – Brand New

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3.5” 230mb MO discsJust got in about 350 new EDM-230c magneto optical discs. All brand new and factory sealed. These rewritable discs are very popular in the medical, aviation and telecom fields. Keep Techware in mind for all of your MO discs needs. Nobody stocks or sells more MO disks than Techwaredist.com

Looking for other hard to find magneto-optical media, let us know.

Call us with any questions – (952) 944-0083

Rimage 5300n Disc Duplicator and Everest III Printer Repair

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We just completed a repair of a Rimage Professional Series 5300n disc publisher and Everest 3 thermal printer for a local customer. The unit was dropped off yesterday morning and we completed the service today. Our turnaround times are fast, but can vary based on demand.

These 5300n machines are 5 to 8 years old now, but still very solid equipment for making CDs and DVDs.

Typical repairs for the 5300n consist of:

  • Thorough Cleaning
  • CD/DVD Drive Replacement
  • New HDD set
  • Picker adjustment/replacement
  • Front Panel replacement
  • Everest III or 600 printer updates and cleaning

We turned this repair in just 36 hours and the customer is picking up their Rimage duplicator today.

Call us @ (952) 944-0083 x13 if you need help with your Rimage 5100n or 5300n. We have tons of spare parts. If you plan on shipping a Rimage duplicator or printer into Techware for repair please use the original Rimage shipping boxes and inner packing foam.

Keep in mind Rimage moved to California and that Rimage no longer supports the 5300n or Everest III printers. We do, and we are far easier and more enjoyable to work with.

Rimage has Moved all Support to California from Minnesota

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Support and Repair service for Rimage Everest and Prism printers, Producer III, Producer IV, 5300n, 5400n and AutoPrinters has moved from Minneapolis, Minnesota to City of Industry, California. This all took place around the end of April 2016.

Rimage-Moving-To-CaliforniaWhat will this mean for Rimage CD and DVD equipment customers? Hard to know for sure, but here are some educated guesses.

  • Higher Shipping Costs for Customers
  • Longer lead times for repair
  • Less Flexibility
  • Less phone support due to the time change to Pacific time
  • Logistic pains

If you are a corporate client looking for help with your Rimage printers and/or robotic systems, give Techware Distribution a call. Techware has been using, selling and supporting CD, DVD and Blu-ray equipment made by Microboards, Primera and Rimage for over 18 years.

Advantages of using Techware are:

  • Central location in Bloomington, Minnesota
  • Faster turnaround times
  • Lower hourly labor rates
  • Live person to talk to on the phone (no automated phone directories)
  • Spare parts availability
  • Willingness to support older legacy equipment – Amigo, Protégé, Everest II, etc
  • Rapid Repair options
  • Loaner printer options – PrismPlus, Everest III and Everest 600
  • Positive, can do attitude

Call us anytime for help, support, rentals, trade-ins, and demo system purchases – 1-800-295-0083 x-13. Ask for Mike.